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PRIVACY POLICY

  1. WHO ARE WE?

Home House Limited is a company registered in England & Wales under company number 3054972 and our registered address is Cedar House, Hazell Drive, Newport, NP10 8FY (“we” “us” and “our” being interpreted accordingly).

  1. WHAT IS THIS PRIVACY POLICY FOR?

This Privacy Policy gives you information about how personal data and other private information that we collect from you as a user of this website or as a membership applicant, member or customer (“you” or “your” being interpreted accordingly) will be used by us. When we refer to ‘personal data’ in this Policy it means any information that relates to you from which you can be identified.

By using our website or submitting your personal data you are taken to accept the terms of this Policy, so please read it carefully.

  1. WHAT PERSONAL DATA MAY WE COLLECT?

We may collect the following personal data about you:

The personal details you provide (such as name, address, e-mail address; business address and phone number) when submitting a membership application or enquiring about an event or bedroom.

Information about your debit/credit card and bank account information that we require for the purpose of recording and processing your membership application (and administering your membership). For further details please also refer to the section below headed PAYMENT INFORMATION.

Personal details you choose to give when corresponding with us by phone, e-mail or that you provide to us when you visit one of our clubs or other premises.

We may also receive other personal or private information about you that you choose to submit to this website or any other websites we operate.

  1. COOKIES

Our website uses cookies to distinguish you from other users. This is to provide you with a good user experience when you browse our website and allows us to improve its features.

Most websites you visit will use cookies to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the website– for example, when you enter your login details and move to another page, it won’t recognise you and it won’t be able to keep you logged in.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

The sort of cookies we use may include:

Session cookies

Google Analytics

  1. HOW WE USE YOUR DATA

Home House Limited will generally process your personal data for contractual necessity in providing our products and services or its legitimate interests. Home House Limited will use personal information for relevant purposes where you might reasonably expect us to do so, where the benefits of doing so are not outweighed by your own interests or fundamental rights or freedoms. The law calls this the “Legitimate Interests” condition for processing. Where we rely on contractual requirements or legitimate interests, the benefits being pursued are:

To acknowledge, confirm and deal with your membership application (and where necessary put you on our waiting list).

To deal with any enquiries or complaints you make.

Where you are a member, provide you with membership services and administer your membership account.

To provide you or permit selected third-party service providers to provide you with information about goods or services we feel may interest you as a member or membership applicant. If you are an existing member or customer of ours, we will only contact you by electronic means (such as e-mail or SMS) with information about goods and services that are like those which you previously purchased from us (or tried to purchase).

To contact you in connection with user/customer/member surveys and use any information you choose to submit in response.

To administer our website and ensure that our website is presented in the most effective manner for you and for your computer/device.

For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our website secure.

For enhancing customer service, processing financial information, monitoring customer usage and behaviour, recording transactions, registering for events and booking our facilities.

The combination of personal data that you provide to us with other information we collect about you for the purposes set out in this Privacy Policy.

Complying with/supporting compliance with legal and regulatory requirements.

Helping to prevent and detect crime such as trading standards offences and fraud and money laundering.

To improve data accuracy and completeness – when you register for our services you may supply us with additional information about yourself which we will use to improve our data accuracy and completeness.

To ensure network and account security.

Email tracking – in order to improve our communications with you.

Where we ask for your consent this will usually be for marketing purposes by email. Where our processing of personal data is based on your having given consent, you have the right as a data subject to withdraw that consent at any time. Please note that the withdrawal of your consent will not affect the lawfulness of any processing based on that consent before its withdrawal.

You have the right to lodge a complaint with a supervisory authority. In the United Kingdom, the supervisory authority is the Office of the Information Commissioner, full contact details for which can be found at: https://ico.org.uk/global/contact-us/

  1. DATA RETENTION

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements. To determine the appropriate retention period for personal data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

  1. DISCLOSURE OF YOUR INFORMATION

We may share your personal data with third parties in the following situations:

We may make your personal data available to selected third parties who act on our behalf to support our operations (for example, card processing or payment services (see the section below headed PAYMENT INFORMATION) and credit reference agencies to protect against possible fraud.

Our IT suppliers and contractors (e.g. data hosting providers or delivery partners) may need to have access to your personal information to provide IT support and enable us to provide membership services and other goods/services available on this Website or to members.

If we sell our business or our company assets are acquired by a third party personal data held by us about our members or customers may be one of the transferred assets.

If we need to disclose your personal data to comply with a legal obligation or to enforce our General Terms & Conditions, membership rules or other applicable contract terms that you are subject to.

To protect us, our members or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations. Owing to our licensing requirements the police will infrequently view CCTV footage of members on the premises.

  1. PAYMENT INFORMATION

Any credit/debit card payments and other payments you make through this website will be processed by our third-party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.

We may arrange that card or payment data you submit in support or a membership application or subscription is stored for the purpose of processing your application, initiating your membership and collecting your subscription fees if your initial application is successful (or if you are put on to a membership waiting list, please note that this data may be stored for later use to initiate your membership and subscription).

We may also store and use this card or payment information for the purpose of processing any future payments that you make as a member for additional goods and services. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted.

You may choose to opt-out of us holding your card or payment data although this means that you will need to re-supply us with card/payment details to initiate your membership subscription or for the purpose of making any future purchases.

  1. SECURITY

Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our website, you are responsible for doing everything you reasonably can to keep these details secret. You must not to share your password or log-in details with anyone else.

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of data that you provide to us online.

  1. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the following rights in relation to your personal data:

The right to request access to, or copies of, your personal data that we process.

The right to request correction of any inaccuracies in your personal data or to have data erased.

The right to object, on legitimate grounds, to the processing of your personal data.

The right to ask us not to process your personal data either for marketing purposes or where the processing of your personal data is causing unwarranted damage or distress.

The right to data portability.

If you wish to exercise any of these rights please contact us as described in the CONTACT section below. Any access request may be subject to a small fee to meet our costs. We may also need to ask you for further information to verify your identity before we can respond to any request.

  1. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications.

  1. CONTACT

Questions, comments or requests regarding this Privacy Policy should be addressed to dp@homehouse.co.uk or, by post, to our privacy officer at the following address: Home House, 20 Portman Square, London W1H 6LW.